Before sending your Polar heart rate monitor for repair, have you consulted our on-line FAQ (frequently asked questions) section? This troubleshooting step could help resolve your issue immediately.

THE WARRANTY PERIOD FOR YOUR RECEIVER AND TRANSMITTER IS 2 YEARS FROM THE DATE OF PURCHASE, FROM AN AUTHORIZED POLAR DEALER. Please note, the wrist unit battery is guaranteed for 3 months from the date of purchase (proof of purchase required).

STEPS REQUIRED TO HAVE YOUR POLAR HEART RATE MONITOR SERVICED
Please print, complete in full, and return this form with your whole Polar heart rate monitor.

NOTE: To expedite your repair, please include your credit card number, expiration date and amount authorized; Polar accepts (MasterCard and VISA only). We recommend authorization of $25 to allow for battery replacement in the receiver and return shipping and handling. You will be charged only for the repairs needed and a detailed Service Report will be included with the completed repair.

If your repair charges exceed the amount authorized, or if payment is not included, you will receive by mail a written estimate detailing the service charges. Payment must be received before your repair is completed and returned.

All repairs from an authorized Polar Service Centre are supported by a 90-day warranty.

Return shipment instructions

Customer's Name:_____________________________________

Company   Name: _____________________________________

Return shipping address: _______________________________

___________________________________________________

City: __________________Province_______Postal Code______

Daytime telephone number: _____________________________

E-mail: _____________________________________________

Heart rate monitor details

Model: ______________________________________________
(See wrist unit lens or back cover)

Receiver Serial No: ____________________________________
(See back cover of the wrist unit)

Describe the exact problem with your Polar heart rate monitor:

_____________________________________________________________

_____________________________________________________________

_____________________________________________________________

Please provide a written estimate prior to repairing my Polar heart rate monitor (I am aware that this will delay the repair process).

Pre-authorized payment information Visa or MasterCard only

Credit card number: __________________________________________

Expiration date: ______________________________________________

Authorized amount for work to be carried out: $__________

Return checklist

Package contents (items sent):

Transmitter     Receiver     Elastic strap    

Proof of purchase enclosed (photocopy recommended).

Package the product carefully to minimize damage during transit; a box and padded envelope are recommended.

Print and include this completed form.

Ship postage prepaid to one of our Polar Service Centres. Ensure to send your package in a way that it can be traced (i.e. Purolator). Polar is not responsible for items lost in transit.

WARRANTY REPAIRS MUST BE SENT TO POLAR ELECTRO CANADA INC.
ALL REPAIRS ARE ACCEPTED

Polar Electro Canada Inc
Attention: Service Department
2350 46th Avenue
Lachine, QC H8T 2P3
Telephone: (514) 636-3302 or (888) 918-5043
Fax: (514) 636-4707