Servicing your Polar Heart Rate Monitor
Mailing Instructions
Polar Service Procedure
Common Repair Charges
Payment Information
Related Documents
Service Repair Form

SERVICING YOUR POLAR HEART RATE MONITOR

We recommend all service be done by an authorized Polar Service Center. Warranty does not cover any damage caused by service not authorized by Polar. If your Polar heart rate monitor is out of warranty and water resistance is not a concern, you may take your receiver to a local jeweler or battery replacement center for battery change only. Polar International Warranty.

Before you return your Polar Heart Rate Monitor for service, please check the following points then complete and print out the service repair form.

1. Is the transmitter belt worn correctly? The belt should be flat against the skin, with the Polar logo right side up.

2. Are the electrodes on the transmitter moist? Moistening the transmitter electrodes is essential for good skin contact to obtain reliable and accurate readings.

3. Is the transmitter clean? Regular cleaning of the electrodes is recommended - see Care and Maintenance below.

4. Is the receiver within a 3 foot range from the transmitter?

5. Are the heart rate signals very high and abnormal? Relocating the receiver may help. Check the list of sources of disturbances in this document below.

6. Check that there are no other transmitters within 3 feet if you have a non-coded Polar HRM. Other Polar HRMs can cause inteference.

7. Has the receiver battery been changed by an unauthorized party causing internal damage to the receiver? If not sealed properly, moisture can enter the receiver causing permanent damage to the internal components.

8. Have the buttons been pressed under water, causing leakage in the receiver?

9. If the receiver display is frozen, carry out global reset, if your model has that feature (see the user's manual for global reset instructions).

10. The chemicals in some swimming pools and seawater may effect the ECG signal pick up by the transmitter resulting in abnormal readings.

11. The ECG signal strength varies depending on the individual's tissue composition. The percentage of people who have problems in heart rate measuring is higher in water environment than in normal use.

12. If you are a heart patient, have a second person use the unit under the same conditions and see if the problem still exists. (See frequently asked questions for more information.)

13. Sources of electromagnetic signals can cause erratic and faulty heart rate readings. Such sources include other heart rate monitors, televisions, computers, cars, electric motors, bike computers, mobile phones, antennas, high voltage power lines, electric/invisible fences and certain motor driven exercise equipment. The problem can usually be resolved by relocating the receiver. Static build up in certain clothing can also cause interference. Abnormal heart rate readings during exercise

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MAILING INSTRUCTIONS

• Print Repair Return Form (below) and complete all requested information. Please print clearly.
• Pack the product carefully to avoid damage.
• Include all parts of the Polar Heart Rate Monitor for a complete check of the unit.
• Include proof of purchase (a receipt or its photocopy). Proof of purchase from an authorized retailer is required for warranty claims. The Polar Warranty covers the receiver and transmitter for 2-years from the date of purchase for defects in material or workmanship. Battery is covered for the first 6-months. Damage caused by misuse, improper or unauthorized maintenance is not covered.
• Ship postage prepaid to an authorized Polar service center. WARRANTY repairs must be sent to the NEW YORK service center (USA) or the Quebec service center (Canada).

Expedite your repair by including your credit card information and pre-authorizing repair charges.  The amount we recommend is $75 which will cover receiver battery, replacement transmitter (most common repairs) and return shipping.  Please include a credit card number (Visa, MasterCard or American Express) with expiration date and authorize charges to $75. You will only be charged the cost of the actual repair.  If the repair cost is more than the amount authorized, we will contact you by mail or e-mail to authorize any additional charges.

If paying by check, payment must be in exact amount of repair charges - you will receive an estimate via e-mail or US mail.  Please DO NOT SEND CASH.

Please allow 7-10 business days for your repair to be completed (during peak seasons, repair time may be longer). 

All repairs come with a 90-day warranty!

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POLAR SERVICE PROCEDURE

The Polar standard tests and check procedures are performed by our service technicians when all parts of the Polar Heart Rate Monitor are returned to us for servicing. Service performed at an authorized Polar Service Center is warranted for 90 days on repairs and 6 months for batteries.

The tests include the following elements:

TRANSMITTER

1. Visual inspection
2. Check of battery voltage
3. Check of transmission range
4. Check of electrode conductivity
5. Wash and clean if necessary

1. Visual inspection
2. Check of battery voltage
3. Check of cleaning of case contacts
4. Re-assembly, including seal renewal if necessary
5. Water resistance test
6. Operational tests

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COMMON REPAIR CHARGES

			USD$	CAN$
Battery replacement:		A, M, FS and F Series Receiver	$12.95	$14.75
		S, CS, RS and AXN Series Receiver	$15.95	$17.75
		Wearlink Transmitter	$12.95	$14.75
		S-Series Sensors and Footpod	$12.95	$14.75
Transmitter replacement:		T31 (with trade-in)	$24.95	$29.00
		T31C (with trade-in)	$30.95	$36.00
		Wearlink (replacement connector)	$39.95	$46.00
		WIND (replacement connector)	$49.95	$65.00
Elastic Strap:		T31/T31C (replacement)	$5.95	$8.00
		Wearlink/WIND (replacement)	$17.95	$19.95
Shipping & Handling:	- Shipping rates are for packages weighing up to 1 pound.  Additional charges will be applied for packages over 1 pound - Standard shipping methods vary according to service centers.  Please see below for all shipping options available

	New York		Michigan		Texas		California		Washington
Standard:	$ 4.50	US Priority Mail	$7.50	UPS Ground	$5.00	US Priority Mail*	$ 5.00	US Priority Mail*	$ 5.00	US Priority Mail*
Alternate shipping:	$19.95	US Express Mail	$19.95	US Express Mail	$19.95	US Express Mail	$19.95	US Express Mail	$19.95	US Express Mail
	$30.00	UPS Overnight	$30.00	UPS Overnight	$30.00	UPS Overnight
	$15.00	UPS 2 day	$15.00	UPS 2 day	$15.00	UPS 2 day	$7.00	US Insured Mail	$7.00	US Insured Mail
	$10.00	UPS 3 day	$4.50	US Priority Mail*	$7.50	UPS Ground	$3.95	US 1st Class Mail*	$3.95	US 1st Class Mail*
	CALL Outside the US		CALL Outside the US		CALL Outside the US
*Service center is not responsible for items lost in transit for uninsured shipments.
	Quebec		Ontario		Vancouver
Standard:	$ 7.50	Purolator	$8.00	Express Post	$8.50-$12.50	Express Post

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PAYMENT INFORMATION

Polar accepts payment by check, money order or credit card (American Express, MasterCard and VISA only).

Expedite your repair by including your credit card information and pre-authorizing repair charges.  The amount we recommend is $75 which will cover receiver battery, replacement transmitter (most common repairs) and return shipping.  Please include a credit card number (Visa, MasterCard or American Express) with expiration date and authorize charges to $75. You will only be charged the cost of the actual repair.  If the repair cost is more than the amount authorized, we will contact you by mail or e-mail to authorize any additional charges.

If paying by check, payment must be in exact amount of repair charges - you will receive an estimate via e-mail or US mail.  Please DO NOT SEND CASH.   If requesting an estimate, it will delay the turnaround time for your repair.

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RELATED DOCUMENTS

Battery replacement in the Polar receiver
Battery empty in the Polar Transmitter
Care and Maintenance of Your Polar Heart Rate Monitor
Limited Polar International Warranty

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SERVICE REPAIR RETURN FORM:

Printout the Polar HRM Repair Return Form (in US)
Printout the Polar HRM Repair Return Form (in Canada) - English
Printout the Polar HRM Repair Return Form (in Canada) - French
Printout the TriFIT/Class Management/Wellness Center Repair Return Form